Last updated: 04-01-2026
1. Introduction
Luminex Engineering (“we”, “our”, “us”) is committed to protecting your privacy and handling personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to all personal information collected through our website, online forms, LinkedIn lead forms, email communications, and professional engagements.
2. Personal Information We Collect
We may collect personal information including, but not limited to:
- Name
- Company name
- Job title
- Email address
- Phone number (if provided)
- Project-related information submitted through enquiry or quotation forms
- Any other information you choose to provide
We do not collect sensitive information unless required by law or explicitly provided with consent.
3. How We Collect Personal Information
We collect personal information through:
- Website enquiry and “Request a Quote” forms
- LinkedIn Lead Generation forms
- Email and direct communication
- Meetings, proposals, and professional correspondence
Information is collected only where it is reasonably necessary for our business operations.
4. Purpose of Collection
We collect and use personal information for the following purposes:
- Responding to enquiries and quotation requests
- Providing electrical engineering, power system studies, solar feasibility, and drafting services
- Communicating with clients regarding projects and services
- Preparing proposals, reports, and contractual documentation
- Improving our services and website functionality
- Complying with legal and regulatory obligations
We do not sell or rent personal information to third parties.
5. Disclosure of Personal Information
We may disclose personal information only where necessary and appropriate, including:
- To trusted service providers (e.g. IT, hosting, or email services) solely for business operations
- Where required by law, regulation, or legal process
- With your consent
All third parties are required to handle personal information in a confidential and secure manner.
6. Data Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. These measures include:
- Secure digital storage
- Access controls
- Confidential handling of project information
While we take reasonable precautions, no method of transmission or storage is completely secure.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal and contractual obligations. When information is no longer required, it is securely deleted or anonymised.
8. Access and Correction
You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete, or out of date.
Requests can be made by contacting us using the details provided below. We will respond within a reasonable timeframe.
9. Cookies and Website Analytics
Our website may use basic cookies or analytics tools to improve functionality and user experience. These do not personally identify users and can be managed through your browser settings.
10. Overseas Disclosure
We do not routinely disclose personal information overseas. If overseas disclosure becomes necessary, reasonable steps will be taken to ensure compliance with Australian privacy laws.
11. Complaints
If you believe we have breached your privacy rights, you may contact us using the details below. We will investigate the complaint and respond promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
12. Contact Information
For privacy-related enquiries, access requests, or complaints, please contact:
Luminex Engineering
Email: info@luminexengineering.com
Website: luminexengineering.com
13. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.